..Information to Pharmacists
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    Your Monthly E-Magazine
    APRIL, 2002

    Published by Computachem Services

    P.O Box 297.
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    NSW Australia

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    TERRY IRVINE

    From a Community Pharmacist Perspective

    Prescription processing in the Future (revisited)

    Editor's Note: Much has been written about the daily grind of punching out prescriptions, with difficulty being experienced in providing value-added counselling services to ensure the patient gets the best value from their medication.
    Do we blame the various government agencies for this state of affairs, for promoting a system that is delivering quantity, rather than quality, or should pharmacists blame themselves for not keeping up with the times and by not investing adequately in all areas of their professional practice?
    A little of both, I should think, but the problem will not simply disappear.
    Nor should pharmacists consider losing control of core business by allowing an opportunity to open up for other potential operators (non-pharmacists) who can see a solution through a fresh approach to the problem.
    The time has come to plan an automated solution, and Terry Irvine provides a vision for this process.

    Given that an increasing number of prescriptions are now being printed by computer, consider the following processes.
    Prescriber generates prescription information, asks patient when dispensing is required, transmits information to the appropriate pharmacy, and transfers information to patient's "Smart Card".
    If request for dispensing is ASAP, potential dispensing pharmacy's schedule advises when prescription will be ready.
    This advice is issued by the computer having checked stock availability, whether this is first time of dispensing and considering complexity of total dispensing factors for patient.
    The anticipated time for dispensing may be unacceptable to the patient and where an alternate pharmacy's computer can be interrogated for a better time.
    Dispensing pharmacy information is added to Smart Card (this information could then be integrated with patient's car navigation system to locate pharmacy for people not familiar with town in which dispensing is taking place).
    Meanwhile, the dispensing pharmacy is processing the patient's prescriptions, checking compliance, dose, previous medications, and appropriateness of medication against diagnosis transmitted by prescriber. Medication is labeled; CMI's are edited for patient and deposited on patient's email server.
    Patient presents at pharmacy with Smart Card that contains biometric data, in addition to prescription information.
    Pharmacy verifies correctness of prescription details.
    Patient uses biometric information to acknowledge receipt of medication, patient's bank account is debited, or charge made to credit card, amount due from HIC is added to total for day for transmission to HIC processing at end of trading, or some other mutually appropriate time.
    This process would eliminate the need for:
    · Paper prescriptions,
    · Re-keying of data already created by prescriber,
    · The need to shuffle paper in pharmacies, and at HIC.

    It would improve:
    · The work flow in dispensaries,
    · The ability to advise patients on compliance, frequency and time of dosage, potential interactions with food and OTC products.

    The process outlined above does not require the application of technology that does not already exist. Smart Cards exist for Credit Cards, public transport fares, public telephone access, and many other applications.
    Communications between computers is even easier now with Internet, especially where broad band facilities are available.
    All that is required is a will to implement the technology to make peoples' lives easier, and the service pharmacists render more effective.
    Hopefully, there will be a number of comments on this article, and a number of naysayers who will tell us why the system will not work.
    We know that people resist change, and are familiar with the people who told the Wright Brothers man could not fly in a heavier than air machine, as well as all the other people who have achieved that which had hitherto been considered impossible.
    Perhaps the biometric identification systems are unfamiliar to some readers; the methods include finger scan devices, identification and verification of voice patterns, and retinal scans. More information is on the "net", Indentix.com is one site that it interesting.
    There are others.
    One objection that may be raised is the collection of prescriptions on behalf of others, this could be authorised by the collector having their Smart Card electronically endorsed to show they have the patient's permission, or in the case of children the parent's Smart Card would show the children in their care.
    It is envisaged that the Smart Card will include concession entitlement, Medicare numbers, other Health Insurance information, and hopefully replace the myriad of cards carried by members of society at present that entitle them to drive vehicles, accumulate frequent flyer points, get discounts at various stores, show they are registered professionals or tradespersons.
    If the Smart Card is lost a new card could easily be issued because of the biometric identifiers stored centrally.
    Use of a Smart Card would eliminate Doctor Shopping.
    If all new arrivals to Australia are issued with a Smart Card it would identify their eligibility to subsidised medicines and by incorporating other essential information and mandating use in certain situations such as renting (or buying) accommodation would allow Immigration to more easily locate them if they overstayed their Visa.

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